![]() If there are additional questions or concerns, you may contact the Center Director at XXX-XXX-XXXX or Solis's Compliance Department through our hotline: XXX-XXX-XXXX or directly XXX-XXX-XXXX or you can email am requesting resolution of the remaining balance of my bill to be dissolved and adjusted to $0. I'm not able to review company response or what action was taken.Ĭompliance Director spoke to the reporter on 5/23/22 and resolved this matter. (The consumer indicated he/she DID NOT accept the response from the business.) If there are additional questions or concerns, you may contact the Center Director at XXX-XXX-XXXX or Solis's Compliance Department through our hotline: XXX-XXX-XXXX or directly XXX-XXX-XXXX or you can email Response /* (3000, 9, 3) */ ![]() To protect the confidentiality of the individual, a detailed response will not be provided however, the matter has been investigated and is considered closed. Two years of healthcare registration or customer service experience preferred īasic knowledge of medical terminology preferred Ībility to read, write, and comprehend simple instructions and short correspondence Ībility to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions Ībility to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time Įxperience using Microsoft Office Suite: knowledge of eRAD software preferred.This consumer's complaint has been reviewed and addressed appropriately. Participate in front office training to stay abreast of front office policy and procedures. Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report Ībility to effectively communicate information in one-on-one and small group basis to pertinent individuals Schedule and reschedule patients as necessary Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary Įnsure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary Įscort patient to dressing area, explain dressing procedure, and report wait time if assigned Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality Greet patients in a professional and friendly manner Ĭompletely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information Įxplain forms to patients and assist with form completion, via paper or tablet, as necessary Understands, promotes and demonstrates the Solis Way RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES: One Saturday per month from 7:30am -12pm CST Hours: Monday - Friday from 7am - 4pm and ![]() This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments.
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